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Email support@accountcanvas.app for setup, billing, placement, workflow, privacy, or technical help.

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Service status

Check the Account Canvas status page for basic application availability and published incident updates. The current check does not test billing, forms, Shopify API access, email delivery, or every customer account extension. A green status does not rule out a feature-specific issue; please contact support if the problem continues. Status-page subscriptions are currently disabled. Include:
  • Your .myshopify.com shop domain.
  • The affected Account Canvas block, section, page, or workflow name.
  • The customer account location where the issue appears.
  • The approximate date and time of the issue.
  • Steps that reproduce the problem.
  • A submission reference or sanitized error reference when available.
Do not include customer-entered answers, passwords, access tokens, session cookies, payment card data, government identifiers, or screenshots with unredacted customer information.

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Security reports

Do not report a suspected vulnerability in a public issue. Email support@accountcanvas.app with the subject “Security report” and remove secrets and personal data from the report. Account Canvas will move confirmed reports to a restricted response channel.